How do you ship, and what is the price? Shipping costs vary depending on your exact location and shipping option.
Why didn't my shipment come in one package? We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Where do you ship? We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
How do you ship? We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
How long will my order take to be delivered? The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.
How can I track my order? We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
When will my tracking information appear? You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Why can't I track my order on your website? Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Why is my shipment status unchanged? Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Why do I have to pay extra fee to my shipping company? When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
- How can I pay for my order? We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
- Which currency are you using on the website? Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!
- First of all, visit our store at: https://themotocustom.com/
- Choose products that you love, then click "Add to cart" and "Check out".
- Then fill in your information and pay.
That's it! Very easy.
HOW SAFE IS YOUR WEBSITE?
All payments are processed by PayPal, which is a very trusted and secure platform. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal. Also, do check us out on our instagram page @the_moto_custom
, where we have more than 10,000 loyal fans and followers! Thousands of customers have ordered from us and have been satisfied with our level of service and quality.DO I HAVE TO PAY FOR SHIPPING?
Absolutely not! Shipping to North America, Europe and Asia is entirely FREE and by that we mean that we ship to each and every country in those continents, free of charge. Yes, you read it right!I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?
Order processing time is between 4-6 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you.
PACKAGES THAT ARE UNCLAIMED/REJECTED/RETURNED
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.
DO YOU ACCEPT RETURNS IF AN ITEM DOES NOT FIT?
Yes, we do. We do not charge any types of restocking or handling fees, however please note that buyers are responsible to pay for the return shipping/postage costs and we will not be able to reimburse these costs.
For more information on our return/exchange policy, please visit our 'Returns & Exchanges' page by clicking on 'Returns & Exchanges' at the bottom of any page at https://themotocustom.com/
Don't see your question listed here? No worries! Simply drop us an email at email@example.com and we'll do our best to get back to you as soon as we can!